Privacy Policy

Who We Are

fendrix is a Swiss IT service company specializing in business script and bot development. We're located at Steimatt Nord 1, 6130 Willisau, Switzerland. When we say "we," "us," or "our," we're talking about fendrix. When we say "you" or "your," we mean our clients, website visitors, and anyone who interacts with our services.

Information We Collect

We only collect information that's necessary for providing our services or improving your experience. Here's what we typically gather:

How We Use Your Information

We use your information for specific, legitimate business purposes:

• Providing the IT services you've requested
• Communicating about your projects and answering your questions
• Sending invoices and handling payments
• Improving our services based on your feedback
• Meeting legal obligations under Swiss law
• Protecting our business and your data from security threats

We don't sell your information to third parties, use it for advertising, or share it with marketing companies. Your data stays focused on your business relationship with us.

Legal Basis for Processing

Under Swiss data protection law and GDPR, we process your personal data based on:

Contract Performance

Most of our data processing is necessary to fulfill our service agreements with you. This includes project delivery, communication, and billing.

Legitimate Interest

We have legitimate business interests in improving our services, maintaining security, and managing our client relationships effectively.

Legal Compliance

Swiss law requires us to maintain certain records for tax and business registration purposes.

Information Sharing

We're selective about when and how we share your information:

Service Providers

We work with trusted Swiss and EU-based providers for hosting, email services, and accounting. These partners are contractually bound to protect your data and only use it for the services they provide to us.

Legal Requirements

We'll share information if required by Swiss law, court orders, or to protect legal rights. We'll notify you unless legally prohibited from doing so.

Business Transfers

If fendrix is acquired or merged, your information would transfer to the new entity under the same privacy protections.

We don't share your data for marketing purposes, sell it to brokers, or use it in ways unrelated to our business relationship.

Your Privacy Rights

Access and Portability

You can request a copy of all personal information we have about you. We'll provide it in a readable format within 30 days.

Correction and Updates

If your information is incorrect or outdated, let us know and we'll fix it promptly. We want our records to be accurate.

Deletion

You can request deletion of your personal data, though we may need to keep some information for legal or contractual reasons. We'll explain what we can and can't delete.

Processing Restrictions

You can ask us to limit how we use your information in certain situations, such as when you're disputing its accuracy.

Objection

You can object to processing based on legitimate interest. We'll stop unless we have compelling reasons to continue.

To exercise any of these rights, email us at help@fendrix.net. We'll respond within 30 days and won't charge fees unless your request is excessive or repetitive.

Data Security

We take security seriously because your trust matters to us. Here's how we protect your information:

While we implement strong security measures, no system is completely immune to threats. We monitor for potential issues and will notify you if a breach affects your data.

Data Retention

We don't keep your information longer than necessary. Our retention periods depend on the type of data:

• Project files and communications: 7 years (Swiss business law requirement)
• Financial records: 10 years (tax law requirement)
• Website analytics: 2 years maximum
• Marketing contacts: Until you unsubscribe or request deletion

After these periods, we securely delete or anonymize your information. If you request earlier deletion, we'll accommodate where legally possible.

International Transfers

We primarily store data in Switzerland and the European Union. When we transfer information outside these areas, we ensure adequate protection through:

• Standard contractual clauses approved by EU authorities
• Adequacy decisions recognizing strong privacy protections
• Additional safeguards when needed

We'll inform you about international transfers that affect your data and the protections in place.

Cookies and Website Technology

Our website uses minimal technology to function properly:

Essential Functionality

We use basic session data to keep contact forms working and prevent spam. This information isn't stored permanently.

No Tracking Cookies

We don't use advertising cookies, social media tracking, or analytics that identify individual visitors.

You can disable cookies in your browser settings, though this might affect some website functionality.

Changes to This Policy

We review and update this privacy policy annually or when our practices change significantly. When we make important changes, we'll notify existing clients by email and post the updated policy on our website with a new effective date.

Minor clarifications or formatting changes won't trigger notifications, but we'll still update the revision date.

Children's Privacy

Our services are designed for businesses, not children under 16. We don't knowingly collect information from minors. If we discover we've received data from someone under 16, we'll delete it promptly and notify parents when possible.